Shipping & Returns
I LIKE MY GEAR BUT WANT TO MAKE AN EXCHANGE. WHAT DO I DO?
We want to make sure our gear is right for your canine companion. Our exchanges are processed as new orders. Begin by following the return process for your order. Then place a new order for the size/color you need. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait. Shipping charges may apply to new orders. If you have any questions, you can send an email to our email address.
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
Once we receive your return, we inspect your item(s) and then initiate a refund. Our goal is to process your return within three to five business days of receipt. Credits may take up to an additional five business days to post to your account. Given shipping and processing time, the return process can take up to two to three weeks.
Final credit to your account depends on the policies of the bank or institution of your original payment method.
We will notify you via email when your return has been processed.
If you are not eligible for a cash refund, we will send you an email with your e-gift card exchange amount and directions for how to use it.
Please note: refunds do not include shipping costs paid on your original order (if applicable).
WHEN WILL MY ORDER SHIP?
We will issue it within 24 hours after you place your order.
1. Shipped from FBA warehouse：United State /United Kingdom /Canada Shipping time: 10-15 days;
2.Shipped by BARKBAY officially. Shipping time: 15-40 days
HOW DO I TRACK MY ORDER?
As soon as your order ships, we'll send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order by visiting the carrier's website. If you still have questions, feel free to contact us.
We want you to dig your BARKBAY experience. If you are not 100% satisfied with your purchase you can return your order for a full refund within 30 days of your purchase date. The items returned must not have been used, altered, washed, or damaged, and must include original packaging.