At Brakbay, your satisfaction is very important to us. We want you to be a Brakbay customer for life. For this reason, in addition to our regular 30-day warranty, we offer repair and replacement services to our customers in the United States and Canada.If you are outside of the US and Canada and have an issue with a Barkbay product, please contact Brakbay Customer Support directly at info@Brakbaypet.com
HOW TO FILE A REQUEST
- Fill out theRepair & Replace Form and please make sure to include all information.
- Send the completed form and damaged product back to
- We will repair or replace the product for a nominal fee (see below). If the product is replaced we will do so with a product of equal or greater value. We constantly improve our products so the replacement may be slightly different than your original product.
- Your repaired or replaced product will be sent back within 5 working days + shipping time. We will ship back via FedEx, UPS or USPS and charge you $5.95 for shipping.
- US and Canada only. If you are outside of the US, Europe, or Canada and have an issue with a Brakbayproduct, please contact Brakbay Customer Support directly at info@Brakbay.com.
Repair and Replacement Fees
$6.00 + $5.95 Shipping – dog Harnesses, dog Leash,Bicycle basket bag
