BARKBAY prides itself in making superior quality products. There’s nothing more frustrating than buying a product that breaks. Please keep in mind that we offer 30-days guarantee after you receive the package, if it does not function as it should due to a manufacturing defect, we will replace your product free of charge. Hassle and worry free!
### For U.S. Customers
- **Warranty & Exchange Requests**
To begin a warranty claim, simply complete our warranty application form. To help us assist you efficiently, please include a photo showing the defect. If you have multiple items to claim, kindly submit a separate form for each.
- **Return & Exchange Policy**
If you are not satisfied with this product, please return it with your valid receipt, ensuring it is securely packaged in its original packaging and in good condition, free of any pet hair with all included paperwork.
Certain discounted items may be non-exchangeable but still eligible for return; please see specific product pages for details. Orders totaling $299 or more are final sale and not eligible for return.
- **Return Shipping & Refunds**
For returns using our provided return label, a $7 shipping fee will apply, which is non-refundable. If free shipping was used for your order, return shipping charges may apply.
### For International Customers (UK, Canada, Australia, Germany, etc.)
We’re happy to assist with returns and refunds for any quality-related issues. Please reach out if you have questions.
### Self-Service Returns & Exchanges
- **Damaged Items**
In the rare event your item arrives damaged or defective, please fill out the application form within 3 days of receiving your order and attach a photo of the issue. We’ll confirm the damage and arrange a replacement at no extra cost to you. Kindly note that slight color variations may occur due to platform differences.
- **Warranty Coverage**
Our warranty covers manufacturing and material defects, though it does not extend to damage resulting from:
1.Misuse or Improper use of the product
2.Damage caused by chewing, cleaning, disassembly, alterations, or modifications
3.Damage caused by or resulting from normal wear and tear, abuse, or fire
### Additional Return Policy Details
- This policy applies only to items purchased directly from barkbaypet.com. For products purchased through authorized sellers, please refer to the return policy of the original place of purchase.
If you have any questions or need assistance, please don’t hesitate to reach out to us at **info@barkbaypet.com**. We’re here to help and look forward to assisting you!